Position Summary:
The Operations Manager/Client Experience Liaison is a dynamic position ideal for someone who thrives in a patient-facing environment and enjoys playing an integral role in daily operations while contributing to the long-term success of the business. This is a highly valued position that blends leadership potential with deep involvement in front office operations, patient care coordination, and practice flow.
From the start, you’ll be immersed in all aspects of the front desk and client experience—building relationships with patients, learning our systems and workflows, and ensuring every visit runs smoothly and with intention. As you grow into the role, you'll take on a strategic leadership lens: identifying opportunities for operational improvements, enhancing the patient experience, and collaborating with the practice administrator and owner to plan future team hires that support our growth and efficiency.
We see this role evolving into a senior leadership position with increased responsibility for staff oversight, business operations, and day-to-day practice management. We're excited to find someone who’s not just looking for a job, but for a long-term place to grow and help shape the future of SoVous.
Key Responsibilities:
- Fully learn, execute, and optimize all front desk responsibilities including scheduling, EMR management, patient intake, checkout, and communication
- Develop deep understanding of SoVous’ patient flow, treatment protocols, and brand standards
- Identify workflow inefficiencies or service gaps and propose actionable solutions
- Serve as client-facing liaison—ensuring each patient feels seen, heard, and cared for
- Track and manage inventory, order supplies, and maintain clinical support systems
- Coordinate patient scheduling across providers and support booking conversions
- Maintain and refine front-of-house SOPs to support scale and consistency
- Collaborate with leadership to outline hiring needs for future administrative support
- Transition into higher-level management of staff, business operations, and development
- Contribute to marketing campaigns, events, and client experience initiatives
Ideal Candidate
- 3+ years in a med spa, luxury hotel/wellness, hospitality, or concierge medical environment
- Strong understanding of front desk and client workflow in a high-end service business
- Highly organized, accountable, and detail-oriented
- Proactive and solutions-driven—can spot problems and implement improvements
- Clear communicator and emotionally intelligent leader-in-the-making
- Experienced with EMR platforms, scheduling systems, and patient communications
- Eager to grow into a leadership role focused on operations, staff development, and patient experience
- Values a team culture that blends hard work with true balance and purpose
