Job Description
The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise.
This full-time position has hourly compensation of $42.00 per hour.
Duties And Responsibilities
Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping
Coordinate transportation, ticketing, dining, and spa reservations
Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness
Follow up on all guest inquiries and requests to ensure satisfaction
Keep detailed records of guest preferences and requests in CRM and PMS systems
Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly
Support VIP and celebrity guest handling in collaboration with Guest Experience leadership
Communicate effectively with all departments to ensure guest expectations are met and exceeded
Stay up-to-date on city happenings, seasonal programming, and luxury trends
Maintain updated vendor contact lists and preferred partners
Handle incoming calls and emails for Concierge services with discretion and poise
Support special projects and activations as assigned by leadership