Job Description
About LASÉRIE: LASÉRIE is an elevated med spa offering layered lasers, same-day injectables and AI driven skin analysis.
LASÉRIE is seeking an individual to help lead store operations in Edina, MN. The ideal candidate is passionate about advanced skin treatments driven by innovation, and eager to be part of a company that is making a positive impact in the medspa industry.
Operations:
- Demonstrates high standards in customer service
- Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail revenue
- Identifies opportunities for growth such as, staffing, scheduling and coaching
- Develops business partnerships and pop ups in the community
- Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
- Conduct regular performance reviews and provide constructive feedback to enhance team performance.
- Create and maintain staff schedules to ensure adequate coverage during peak hours.
- Responsible for store's inventory
- Helps forecast sales, growth trajectories and expansion plans.
Financial Management:
- Collaborate with the store owner/leadership team to develop and manage the salon budget.
- Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth.
- Implement strategies to achieve sales targets and profitability goals.
Client Services:
- Oversee the delivery of high-quality services and ensure client satisfaction.
- Address client issues and concerns, providing resolutions in a timely and professional manner.
- Maintain a positive and welcoming environment for clients and staff.
Training and Hiring:
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
- Responsible for identifying the professional development needed for each staff member
- Ensures all technical service and product trainings are attended
- Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
Marketing:
- Work with the store owner/leadership to develop and execute marketing strategies to attract new clients and retain existing ones.
- Coordinate and promote special events, promotions, and collaborations to increase store visibility.
- Assist with Social Media
- Assist in requesting marketing materials from corporate
Job Type: Full-time
Availability: Nights and Weekends are required
Experience: One year of Salon Manager experience is required, AP Esthetician OR med spa/laser experience required
Salary: $60,000 - $80,000 (Based on experience level)
Bonus: Up to $20,000 performance based bonus
