At Edina Plastic Surgery, we are proud to provide exceptional, patient-centered care in a supportive and innovative environment. Our team is dedicated to excellence, collaboration, and helping our patients feel confident and empowered through surgical and non-surgical aesthetic services.

We are seeking a highly organized and emotionally intelligent Surgery Scheduling Coordinator to join our team. In this role, you will be responsible for managing all aspects of the surgical scheduling process at both onsite and offsite facilities. This position requires strong attention to detail, clear communication, and a patient-first mindset.

Key Responsibilities

Accurately schedule surgical procedures using EMR and CaseTabs systems
Serve as the main point of contact for patients ready to schedule surgery (phone, voicemail, text, and chat)
Provide education and reassurance to patients regarding surgical procedures
Collect and document surgical deposits (10% prior to scheduling, full balance 3 weeks prior to surgery)
Send pre-operative surgery packets and ensure all patient documentation is completed
Verify OR availability and coordinate surgery times with offsite facilities
Maintain and utilize cancellation list to backfill openings in the surgery schedule
Monitor and respond to WEAVE messages, team chats, and incoming calls promptly
Collaborate with surgeons and other departments to optimize scheduling and coverage
Support practice initiatives and workflow improvements as needed

Qualifications

Associate’s or Bachelor’s degree preferred
3–5 years of experience in healthcare scheduling, medical office administration, or high-touch customer service
Experience in EMR systems (Nextech preferred) and Microsoft Office Suite
Familiarity with medical terminology, privacy practices (HIPAA), and surgical scheduling is a plus

Skills & Attributes

Highly dependable and detail-oriented
Exceptional verbal and written communication skills
Strong emotional intelligence and professionalism
Ability to multitask in a fast-paced environment
Solutions-focused and process-driven
Comfortable discussing financing and payment options with patients
Commitment to providing outstanding patient experiences

Why Join Edina Plastic Surgery?

Supportive team culture with a focus on continuous improvement
Opportunities for professional growth and advancement
Competitive compensation and benefits package
Beautiful, modern surgical and medspa environment

If you are passionate about delivering outstanding patient care, enjoy detailed coordination, and thrive in a professional medical setting, we’d love to hear from you!

United Aesthetics Alliance

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Surgery Scheduling Coordinator