Client Care Coordinator

MK Aesthetics • Part-time • Minnetonka, MN, US • 3w ago

About MK Aesthetics

At MK Aesthetics, our mission is to empower both men and women to feel confident in their skin at any age. We aim to be a premier med-spa, known for our exceptional team of providers, top-tier customer service, and results-driven treatments.

We live by our core values:

Be a Team Player
Desire to Grow
Act with Integrity
Go Above and Beyond for Our Customers
Have Fun

If you’re passionate about helping people feel beautiful inside and out and want to grow with a supportive, high-performing team, we’d love to meet you.

Job Summary

The Client Care Coordinator is the first and last impression clients see when they visit the Practice. Serves as primary front desk administrator responsible for checking in, checking out, gathering pertinent client information, scheduling clients, accept payments, manage the Practice schedule along with answering phone calls and texts. The Client Care Coordinator supports the team in providing a consistent client experience. Demonstrates sensitivity to client’s needs and requirements and must always present professional decorum.

Key Responsibilities Summary

· Support the client experience

· Manage Providers Schedules

· Enhance service and retail sales

· Triage inquiries effectively

· Coordinate team collaboration

Key Responsibilities

· Greet clients with VIP hospitality when they arrive and throughout the entirety of their visit

· Guide client calls to effectively book consultations, schedule appointments and procedures

· Responsible for client check-in, greeting each client in a pleasant and professional manner

· Enters all new client demographic information into the computer

· Checks out clients at conclusion of visit and reviews fee sheets to validate charges

· Ensures clients understand their condition and treatment; provides any special instructions to clients upon leaving

· Schedules return appointments for follow-up

· Places telephone calls to no-show appointments; reschedules as needed

· Champion Alle, Aspire and other vendor rewards and rebates

· Answers telephone calls promptly

· Answer questions and address any concerns

· Make appointments on an as-able basis.

· Inspects MK Aesthetics for neatness and ensures it meets expectations

· Responsible for Opening and Closing procedures of practice

· Assists other Service Providers as needed

· Backs up check-out and other staff members as needed

· Assists with tracking, monitoring, ordering, inventory levels

· Packaging and shipping online orders

· Assists with marketing and event efforts as needed

· Contribute to our social media marketing strategy

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Success Metrics

· Patient satisfaction ratings for the front office area

· Tracking Referrals and New Clients

· Alle and Aspire rewards in balance

· Client rebooking and retail sales

Required Skills and Abilities

· Excellent customer service skills with outstanding phone, written and verbal communication skills

· Excellent sales skills with the ability to upsell by adding value for clients

· Positive and upbeat personality

· Professional and mature demeanor with presentable appearance

· Well-rounded and able to quickly learn practice operations, social media and other applicable duties.

· Follow all verbal and written processes and procedures written by MK Aesthetics

· Proficient with technology – i.e. M365, Canva, Social Media, etc.

· Ability to set the tone for the practice with optimal professionalism and grace

· A quick learner with problem-solving and critical thinking skills - someone who takes the initiative to figure out what needs to be done through creativity and flexibility

· Customer-service oriented with ability to quickly establish rapport with clients

· Has an aptitude for or ability to quickly master communication around aesthetic procedures

· Superior organizational skills, follow-through skills and attention to detail

· Able to anticipate needs and think ahead

· Ability to work as a team member

· Able to manage multiple tasks simultaneously

· Attentive to detail

· Treats clients and co-workers with respect

· Familiarity with medical treatments, services, and products being sold MK Aesthetics

· Maintain strict compliance with State, Federal, and other regulations including OSHA, State Medical Board, HIPAA, and other Human Resource Policies

Education and Experience

· High school diploma or equivalent required.

· One or more years’ experience at a medical spa office in a similar position preferred

Schedule and Availability

· Heavy part-time with potential to grow to full-time hours.

· Flexible availability with mix of opening and closing shifts and some Saturdays required

Physical Requirements

· Prolonged periods of sitting and/or standing.

· Ability to lift 15 pounds

Why Join MK Aesthetics

· Be part of a mission-driven team that truly makes a difference in people’s lives

· Work alongside providers and colleagues who value collaboration and excellence

· Enjoy opportunities for continuing education, growth, and career advancement

· Have fun while delivering world-class client experiences

Ready to Apply?

If you’re excited about our mission and feel aligned with our values, we invite you to apply today. Email your resume and video introduction to hello@mkaesthetic.com.