About the Role:
Smiley Aesthetics is looking for a friendly, proactive, and detail-oriented Front Desk Coordinator to support our growing Knoxville MedSpa. This is a client-facing, fast-paced role ideal for someone who enjoys delivering exceptional service, thrives in a wellness and beauty environment, and is comfortable juggling a variety of responsibilities. The ideal candidate is eager to learn, tech-savvy, and excited to grow with a dynamic team.
Location: Smiley Aesthetics, 525 Union Avenue, Knoxville, TN 37902
Schedule: Mondays & Fridays, 8:30 AM – 4:30 PM
Compensation: $15/hour
Responsibilities:
- Welcome clients with warmth and professionalism, ensuring a positive first impression
- Manage the check-in/check-out process, schedule appointments, and process payments
- Answer inbound calls and messages via Dialpad with clarity and accuracy
- Coordinate and follow up with prospective leads and existing clients
- Assist with social media duties such as capturing content and scheduling posts
- Support review generation by prompting satisfied clients to leave Google reviews
- Help maintain a clean and organized front desk and common area
- Run light errands (e.g., pharmacy pickup, quick supply runs) when needed
- Assist with basic administrative tasks, light inventory support, and client reminders
- Other duties as assigned
Qualifications:
- High school diploma required; some college or relevant experience preferred
- Prior experience in customer service, reception, or spa/clinic setting is a plus
- Excellent communication and interpersonal skills
- Tech-comfortable with scheduling tools, mobile apps, and social platforms
- Reliable transportation for on-site presence and occasional errands
- Must bring your own laptop to work; a device is not provided by the company
- Parking is limited and primarily street-based—please plan to allow extra time for arrival
Perks:
- Free Botox and discounted services after 90 days of employment
- Mentorship and learning opportunities in aesthetics and wellness
- A fun, supportive environment with potential for career growth and a full-time position in the fall