About the Role:

Smiley Aesthetics is looking for a friendly, proactive, and detail-oriented Front Desk Coordinator to support our growing Knoxville MedSpa. This is a client-facing, fast-paced role ideal for someone who enjoys delivering exceptional service, thrives in a wellness and beauty environment, and is comfortable juggling a variety of responsibilities. The ideal candidate is eager to learn, tech-savvy, and excited to grow with a dynamic team.

Location: Smiley Aesthetics, 525 Union Avenue, Knoxville, TN 37902

Schedule: Mondays & Fridays, 8:30 AM – 4:30 PM

Compensation: $15/hour

Responsibilities:

Welcome clients with warmth and professionalism, ensuring a positive first impression
Manage the check-in/check-out process, schedule appointments, and process payments
Answer inbound calls and messages via Dialpad with clarity and accuracy
Coordinate and follow up with prospective leads and existing clients
Assist with social media duties such as capturing content and scheduling posts
Support review generation by prompting satisfied clients to leave Google reviews
Help maintain a clean and organized front desk and common area
Run light errands (e.g., pharmacy pickup, quick supply runs) when needed
Assist with basic administrative tasks, light inventory support, and client reminders
Other duties as assigned

Qualifications:

High school diploma required; some college or relevant experience preferred
Prior experience in customer service, reception, or spa/clinic setting is a plus
Excellent communication and interpersonal skills
Tech-comfortable with scheduling tools, mobile apps, and social platforms
Reliable transportation for on-site presence and occasional errands
Must bring your own laptop to work; a device is not provided by the company
Parking is limited and primarily street-based—please plan to allow extra time for arrival

Perks:

Free Botox and discounted services after 90 days of employment
Mentorship and learning opportunities in aesthetics and wellness
A fun, supportive environment with potential for career growth and a full-time position in the fall

Smiley Aesthetics

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Front Desk Coordinator