Front Desk / Spa Coordinator
Company: Curiva Med Spa
Location: 10300 Wilshire Blvd, Los Angeles, CA 90024
Job Type: Part-Time (20-30 hours per week, with potential for up to 35 hours during busy seasons)
Compensation: $20 - $25 per hour depending on experience
About Curiva Med Spa:Curiva Med Spa is a premier destination for advanced aesthetic treatments and wellness services. We are dedicated to providing our patients with a luxurious experience and exceptional results, utilizing the latest technology in a serene and professional environment. We are a close-knit team that values collaboration, passion, and a commitment to excellence.
The Role:We are seeking a bright, energetic, and highly motivated Front Desk Receptionist to be the face and voice of Curiva Med Spa. This is not just a typical receptionist role; it's an opportunity to become an integral part of our entire operation. The ideal candidate is a proactive team player who is eager to learn, grow, and contribute to all facets of our business. You must be comfortable rolling up your sleeves and taking ownership of tasks that may fall outside the traditional scope of a front desk / spa coordinator position.
Key Responsibilities:Patient Experience
- Serve as the first point of contact for our patients, providing a warm, welcoming, and professional greeting to ensure a five-star experience.
- Support our team of nurses and aestheticians to ensure a seamless and comfortable patient journey from start to finish.
Clinic Operations
- Maintain a pristine, organized, and welcoming clinic, which includes performing cleaning duties to ensure our high standards are consistently met.
- Assist with various operational tasks, including inventory management, treatment room setup, and maintaining spa ambiance.
- Light kitchen duties to ensure a premium experience for our patients and team members.
- Take initiative and ownership of projects to ensure the smooth and efficient running of the entire spa.
Sales and Education
- Confidently and accurately educate patients on our full range of services, products, and current promotions.
- Assist in driving retail sales through product knowledge and personalized recommendations.
Administrative Support
- Manage a multi-line phone system, schedule appointments accurately, and handle patient inquiries with exceptional customer service.
- Process patient payments and manage the point-of-sale system with accuracy.
- Uphold the highest standards of discretion and confidentiality, including strict adherence to HIPAA compliance, to protect our patients.
Marketing Support
- Assist in managing the patient journey through the marketing and sales funnel, from initial inquiry to becoming a loyal patient.
- Adhere to the established standard of work and brand guidelines in all patient communications and marketing activities.
- Assist with Social Media tasks.
- Assist with event hosting.
Qualifications & Qualities:- Experience: 3 years of experience in a front desk, customer service, or administrative role is preferred (ideally in a medical spa, salon, or hospitality environment). However, we are willing to train a passionate, dedicated, and fast-learning individual with 0 years of experience.
- Passion: A genuine interest in the aesthetics and wellness industry is a must.
- Servant Leadership Mindset: Approaches all tasks with a "how can I help?" attitude, prioritizing the needs of patients and the team to foster a supportive and collaborative environment.
- Team Player: You have an "all hands on deck" mentality and are willing to assist colleagues wherever needed.
- Ownership: You are a proactive problem-solver who takes pride in your work and doesn't wait to be told what to do.
- Communication: Exceptional verbal and written communication skills.
- Tech-Savvy: Proficient with computers and booking/CRM software.
- Professionalism: A polished and professional demeanor with a positive attitude.
- Multitasker: Ability to thrive in a fast-paced environment and manage multiple priorities with a calm and focused approach.
Physical Requirements
- Ability to sit or stand for extended periods of time.
- Ability to lift up to 35 pounds.
Perks & Benefits:- External Training & Conferences: We believe in investing in our team. Benefit from the potential to attend educational conferences hosted by industry-leading brands such as ZO Skin Health, InMode, Allergan, SkinCeuticals, Candela, and Galderma.
- In-House Education: Participate in continuous in-house education through formal training sessions led by leading experts from the hospitality, medical spa, sales and marketing industries.
- Employee Discounts: Enjoy generous discounts on spa services and retail products.
- Exposure: You will be exposed to industry experts as we are building a brand from the ground up.
Why Join Us?As a new spa established in April of 2025, you will be joining us on the ground floor. This is a unique opportunity to grow with a leading med spa and gain comprehensive experience in the beauty and wellness industry. Significant room for growth is available to team members who not only desire it, but demonstrate the capability to take on more responsibility. If you are a self-starter ready to embrace a dynamic role, we would love to hear from you.
To Apply:
Please submit your resume to people@curivamedspa.com and a brief cover letter explaining why you believe you are the perfect fit for this role at Curiva Med Spa.