About Atlas
Atlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.
Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.
In just 12 months, we’ve scaled to over $X00,000,000 in spend volume — growing double digits month-over-month, organically and without paid marketing.
We’re backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups.
The Role
We’re looking for a
Head of Dining Operations & Concierge to lead the most ambitious dining access initiative in the world. You’ll manage our nationwide dining concierge operation — from staffing and training to fulfillment rates and direct relationships with top restaurants.
You won’t be booking tables yourself — you’ll be building the system, standards, and partnerships that allow our team (and AI) to deliver with speed, precision, and taste. You’ll be responsible for overseeing a team that’s handling daily reservation requests from VIPs, maintaining relationships with hard-to-access venues, and ensuring Atlas continues to outperform any other card or concierge when it comes to dining.
This is a foundational role — both operational and strategic — at the center of what makes Atlas exceptional.
What You’ll Own
- Manage and grow the dining concierge team — hiring, training, and setting KPIs across key markets
- Build SOPs and internal systems to streamline how dining requests are triaged, fulfilled, and escalated
- Own relationships with top restaurants and hospitality groups — from ongoing partnerships to new deal flow
- Define and enforce the quality bar for response time, fulfillment rate, and member satisfaction
- Collaborate closely with our product and AI teams to integrate tooling and workflows that improve speed and scale
- Monitor data on member demand, city-specific inventory, and team performance to inform roadmap and strategy
- Represent Atlas’s dining capabilities in conversations with high-profile members, partners, and investors
You Might Be a Fit If You Have
- 7–12+ years in high-end hospitality, dining, or concierge roles
- Experience managing teams in fast-paced, high-stakes environments (e.g. top restaurants, member clubs, or luxury service orgs)
- Deep understanding of the world of hard-to-book restaurants and VIP clientele
- A proven operational track record — you’ve built and scaled systems, not just answered requests
- A service-first mindset — you sweat the details and genuinely care about member outcomes
- Bonus: Experience at a startup or working cross-functionally with tech/product teams
Why You’ll Love Working Here
- Big opportunity: Dining is core to Atlas — this role is a direct driver of member happiness, retention, and growth
- High-caliber team: Work alongside experienced operators and technologists building something genuinely new
- Serious upside: Competitive salary, equity, and benefits — plus your own Atlas card
