Ideal for checklist lover who is passionate about helping others achieve their goals.
START DATE: Monday, May 19, 2025
COMPENSATION: $20.00 per hour + COMMISSION BASED ON RETAIL SALES
W-2, Non-Exempt
SCHEDULE:
Full-time (34 Hours per Week) Monday - Friday
5:30am - 1:30pm Mondays, Wednesdays, and Fridays
5:30am - 10:30am Tuesdays and Thursdays
- 1-2 Saturdays per month; 8:30am - 11:30am
Here at
The LIFT Lounge®, we make it our mission to help our clients, ages 45 to 75, reclaim their time and do the things they love with the people they care about for longer! Our session sizes are limited to six so we can treat every member like a VIP.
Our team delivers longevity fitness programs that are unique and customized to each member to achieve fast, sustainable results in a more intimate environment than your typical fitness studio. We are always seeking genuine connection and supporting our members' goals, celebrating their successes, and turning their challenges into growth opportunities.
In our sanctuary of sustained wellness, we have built a tight-knit community through our facilitation of engaging conversations in and outside of session and our commitment to being an excellent host - making sure all our members feel valued, cared for, and like a VIP during every visit and are compelled to leave reviews like...
"When you step foot through that door and actually start a workout, you understand why people are so passionate and truthful about the reviews and the whole concept in general."
We enjoy what we do, and all our team members share the following
values:
The LIFT Lounge Core Values
"I say what I mean and mean what I say-no fluff, no filters, just the real deal. Clear, honest communication is the foundation of everything we do."
"Serving others starts with respecting their time. Whether it's a client, a coworker, or a friend, showing up on time is the simplest way to show you value them. If you're 20 minutes early, you're on time. If you're on time (which means just before or at least 5 minutes early), you're late."
"There's enough success, growth, and good vibes for everyone-and we're here to prove it. A scarcity mindset means you're playing for the name on the back of the jersey instead of the front. We win, you win. Simple as that."
"Laughter is the best medicine-even in a place focused on strength and results. The work we do is serious, but that doesn't mean we have to be serious all the time."
- The Little Things Are the Big Things.
"It may be last on the list, but make no mistake-it's one of the most important. Quality over quantity, always. The little things make the biggest difference-and trust me, we don't miss them."
VIP Member Concierge Key Responsibilities And Success Metrics
Welcome
Warmly welcome each client by name, check them in for their session, and facilitate introductions in the member lounge. Proactively keep conversations going to build and maintain a connected community amongst our clients. Verify attendance within 7 minutes of session start.
Success Metrics:
- Zero transactions require corrective action (refunds, reversals etc.)
- Maintain an average client satisfaction score of 90% as measured by client surveys
The Environment
Proactively maintain a clean, always stocked, welcoming, and ready-for-use studio and lounge space.
Success Metric:
- Towels, beverages, and supplements are fully stocked 20 minutes before each session starts so that our members can easily pick up and purchase our products
Tee-Up
Update announcements on in-studio and member communication channels as new announcements come into the queue. Provide Longevity Exercise Specialist with announcements to share during their sessions, and ensure the monitors display upcoming events, challenges, and promotions.
Success Metric:
- 100% of goals met with all events, challenges, and promotions
Elevate Member Services
Provide a 5-Star experience to our clients by promptly answering their questions in person or via phone, the CRM, and social media. Strategically, proactively, and thoughtfully bundle member appointment scheduling when they need two types of appointments in one week (e.g. exercise + nutrition, etc.)
Success Metric:
- During working hours, respond to 90% of client inquiries within 10 minutes of receipt while sessions are in-session
Close
Complete each task on the closing checklist to end the day. Create a closing duties subtask in Asana for each day to demonstrate that you've used the checklist.
Success Metric:
- When leadership does a quality assurance spot check of the studio three times per month, no more than one corrective item should be identified
VIP Client Concierge Ideal Characteristics
- Friends and family can count on you to know everything about everything and everyone
- You like to create and use a checklist ... like all the time
- Fact: there is no such thing as being overprepared
- You think quickly before you act
- You make things better rather than whining about them
- At the end of the day, everyone deserves to feel special
- You're the one who gets the group together
- You're the hostess with the mostest
Benefits and Perks (Over $15,000 in medical and health benefits per employee annually)
- 25% - 40% discounts on supplements and merch
- Membership based concierge physician healthcare ($1,500 annual benefit value)
- Unlimited office & online visits
- Discounted labs and diagnostics
- Annual health coach visit
- Prime IV Hydration & Wellness ($1,260 annual benefit value)
- One IV treatment per quarter
- Up to monthly injection therapy - Vitamin D
- Membership to The LIFT Lounge ($12,480 annual benefit value)
- Up to three semi-private sessions per week based on availability
- Double-time earnings when working on the following holidays: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Day
- 40 hours PTO per year accrued (0.022 hours per hour worked)
Application Process
- Apply online
- Complete The ALL IN Assessment online within 24 hours of application (Approximately 35 minutes to complete)
- Screening Interview via Zoom (Approximately 15 minutes)
- Skills Test (Approximately 15 minutes)
- Deep Dive Interview via Zoom (Approximately 1.5 hours)
- Test Drive Day "Experience a Day in the Life with Us" (5 hours PAID)
Salary: $20.00 per hour