Do you have a hospitality heart and a talent for turning phone calls into unforgettable first impressions?
WrightChat is redefining front desk support for top-tier orthodontic practices across the country — and we’re seeking warm, sharp, service-driven individuals to join our team as Virtual Concierges.
About the Role
As a Virtual Concierge, you’ll be the first voice a new patient hears. You’ll guide them with clarity and care, answer questions, and help schedule appointments — all while representing our clients as if you were part of their in-house team.
This is more than a call center job. It’s a remote position rooted in empathy, efficiency, and exceptional service, where every call is a chance to make someone feel seen and supported.
Why Join WrightChat?
- Fully Remote: Work from home — no commute, no dress code.
- Mission-Driven Culture: Every call is a chance to make someone’s day.
- Growth-Ready Environment: If you're coachable and ambitious, there’s a path here for you.
- Supportive Leadership: We live by “warm professionalism” — high standards, human-first approach.
- Real Impact: You’ll be a seamless extension of leading orthodontic teams, not just a support agent.
What You'll Do
- Serve as the first point of contact for new patients calling in.
- Answer a high volume of inbound calls with professionalism, warmth, and precision.
- Build rapport quickly and help convert inquiries into appointments.
- Provide clear, informed guidance about services, availability, and next steps.
- Schedule appointments directly in client systems.
- Document patient interactions accurately and thoroughly.
- Collaborate with your team to ensure smooth handoffs and consistent messaging.
- Represent each client’s brand with pride, accuracy, and professionalism.
What We're Looking For
- Customer service experience in hospitality, healthcare, or high-touch service roles.
- A friendly, confident, and articulate phone presence.
- Multitasking mastery: juggle calls, notes, and software — all with a calm demeanor.
- Fast and accurate typing and note-taking skills.
- Self-motivation and discipline to thrive in a remote setting.
- Tech fluency across computer systems and cloud-based tools.
- High emotional intelligence and a coachable, feedback-friendly mindset.
- Detail-oriented and organized — no task is too small to be done well.
Job Details
- Job Type: Full-time
- Pay: $16.00 – $18.00 per hour (based on experience)
- Expected Hours: 36–40 per week
- Schedule: 8-hour shifts, Day and Evening available, Monday to Friday
- Location: Remote (Applicants must reside in Texas, Oklahoma, Georgia, or Minnesota)
- Weekends: None
Benefits
- 401(k)
- Health, Dental, and Vision Insurance
- Paid Time Off
- Bonus Opportunities
- Ongoing training & development
- A positive, team-centered culture that invests in your growth
