Salary

## **Position Title:**Manager Huntington Villas

Salary Range:**$68,640
FLSA-Status**Management, Exempt
Location:**Los Angeles, CA
Schedule:**Monday to Friday from 8:00am to 4:30pm

Benefits

5 Paid Flex Days
13 Paid Holidays
12 Paid Vacation Days
Medical, Dental, Vision Insurance
403b Account Match

Summary

Supervises human services staff assigned to programs in outreach, case management, housing navigation, employment, interim and permanent housing.

**General Description**

Positions allocable to this supervisory class report to an Associate Director and have responsibility for planning, assigning, evaluating, and supervising program staff assigned to perform outreach, case management, housing navigation, employment, interim and permanent housing support services. At this level, position incumbents exercise strong planning, interpersonal and communication skills in order to manage, coach, develop, and hold staff accountable. Position incumbents serve as a primary technical resource to staff on the full range of program policies, standard operating procedures, protocols and incident reporting requirements within their areas of assignment. Assignments also require position incumbents to prepare written materials, such as standard operating procedures, performance evaluations, disciplinary actions, and interoffice transmittals using software such as Google Workspace, MS Word and Outlook, etc.

Program Managers are also required to provide direct case management support, use discretion and care in the handling of confidential and sensitive client information, and coordinate with law enforcement and emergency personnel in response to incidents involving client threats and physical violence or requiring medical attention. At this level, position incumbents are required to possess thorough knowledge and skill in the application of best practices in case management and documentation. Assignments involving multidisciplinary team oversight require incumbents to possess a post graduate degree in a social work-related field or certification in alcohol and drug counseling. Program Managers are expected to demonstrate strong problem solving, reasoning and de-escalation skills in order to quickly assess and diffuse conflicts involving employee relations, client and/or tenant-landlord relationships.

At this level, position incumbents handle a variety of administrative assignments in areas such as safety and compliance, workforce engagement, contracts management, policy development, and training requiring reading comprehension, analytical, written and verbal communication skills.

**EXAMPLES OF DUTIES: GENERAL MANAGEMENT**

Supervises and evaluates program staff involved in homeless outreach and support services, while training them on policies, procedures, crisis intervention, and mandated reporting to ensure effective client services.
Administers key people management activities, including hiring, performance evaluations, coaching, attendance management, and disciplinary actions, while also responding to grievances and termination appeals per established procedures.
Oversees the accurate and timely preparation and submission of facility operation reports, including weekly, monthly, quarterly, and annual program and fiscal reports, while conducting quality assurance reviews of case files for compliance and outcome tracking.
Provides ongoing consultation and education related to supporting participants who have experienced trauma and/or complex medical or mental health conditions, including the development of strategic interventions in partnership with the participants treatment team.
Consistently role models, teaches, and partners in interventions that are person-centered, in alignment with current best practices, and support the models of Harm Reduction, Housing First, and Trauma Informed Care.
Pr vides direct interventions, including clinical services, with clients as needed.
Attends funder required meetings, case conferencing, and training sessions and ensures that staff are current on required trainings.

**EXAMPLES OF DUTIES: PERMANENT SUPPORTIVE HOUSING**

Assesses referrals to determine program eligibility and ensure proper intake documentation.
Coordinates administration of rental subsidy with Public Housing Authorities, including reviewing applications, communicating with landlords, arranging unit inspection, and facilitating move-in.
Oversees the planning and preparation for tenant move-ins, including but not limited to submitting check requests for security deposits and rental assistance, purchase of furniture goods and basic household items.
Monitors the accuracy and adequacy of the documentation that establishes the clients eligibility for services and the provision of services required by the Federal Department of Housing and Urban Development regulations and guidelines and other funders for all PSH Programs.

**EXAMPLES OF DUTIES: INTERIM HOUSING**

Manages the acceptance, screening, and processing of referrals received through the Coordinated Entry System (CES) with support of appropriate referring staff.
Oversees the intake and enrollment of eligible clients, including, as needed: assisting clients with gathering program eligibility documentation, completing program intake forms, and gathering documentation needed for permanent housing connections.
Oversees perimeter inspections to ensure they are completed in accordance with established procedures and monitor security issues, safety hazards, health and fire code violations, and maintenance repair needs.
Establishes internal controls to ensure compliance with interim housing facility policies and rules by monitoring client behavior, addressing violations, and following termination procedures as needed to maintain a safe and healthy living environment.

**EXAMPLES OF DUTIES: FAMILY SERVICES**

Collaborates with funders and stakeholders as the Lead Agency for the Family Coordinated Entry System in SPA 3, including Domestic Violence providers and partners.

Monitors Family Solutions Center Call Log, including referrals from 211 and DPSS, facilitates the usage of screening and triage tools to determine vulnerability, assists households with collecting documents necessary for housing, and provides linkage to ongoing supportive services.

Oversees provision of Problem-Solving, Prevent

Union Station Homeless Services

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Manager, Huntington Villas