Client Experience Manager

Location: Dallas, TX (Hybrid or Remote up for Negotiation)

Starting Salary: $65,000 + Quarterly Performance Bonuses

About the Role: Lead Clients. Drive Growth. Deliver Results.

At Social Practice, the Client Experience Manager is not a coordinator, assistant, or yes-man. This is a high-responsibility, client-facing leadership role for someone who can consult, influence, and drive measurable growth inside a portfolio of high-revenue medical aesthetics practices.

If you're energized by helping CEOs and founders of ambitious medical practices grow their patient volume through a strategic marketing strategy, this is your seat.

You will own 15-20 client relationships, acting as the strategic quarterback of each account. Your job is to guide the client’s vision, lead content campaigns, expand revenue, and deliver results. You are not waiting for tasks—you are the one setting the pace, diagnosing what the client needs before they ask, and confidently leading conversations that drive action.

You are persuasive, consultative, detail-driven, and sharp. You thrive in fast-paced environments, juggle multiple projects with ease, and don’t shy away from challenging client conversations. You’re here to make things happen, not babysit a content calendar.

About Social Practice

Social Practice is a top-performing social media content agency exclusively for medical aesthetic practices. We specialize in creating high-quality content that converts—managing everything from social strategy, photos, video, paid media, and influencer campaigns.

Founded in 2019, we have a track record of helping our clients achieve higher We’re a values-driven, faith-based agency that combines deep industry expertise with a passion for growth. Our team helps clients increase brand visibility, generate new patients, and expand revenue through strategic social storytelling.

What You'll Be Responsible For

Strategic Growth & Consulting

Serve as the primary marketing strategist for each client—ensuring monthly campaigns align with business goals
Pitch expanded services and upsells proactively (photoshoots, paid ads, email campaigns, influencer marketing, etc.)
Analyze performance and drive campaign improvements through confident recommendations
Lead client calls with clarity, confidence, and data-backed insight

Campaign Oversight & Execution

Oversee the planning, production, and quality of monthly content across social platforms, email, and video
Collaborate with our creative team to ensure every deliverable is on brand and on time
Direct photoshoots and content capture days (travel is required – all expenses paid)
Ensure all creative reflects the client’s evolving goals and maintains brand integrity

Client Relationship & Retention

Build high-trust partnerships by anticipating needs, overdelivering, and solving problems before they arise
Lead onboarding for new clients, ensuring a smooth and professional first impression
Protect and grow the relationship—client retention is a key KPI
Be the go-to advisor who makes the client feel seen, heard, and taken care of

Internal Leadership & Communication

Rally cross-functional teams around your accounts with energy and clarity
Drive internal accountability—ensuring deadlines, expectations, and quality are met
Train and support new team members as needed
Provide feedback and ideas to improve internal systems, deliverables, and client outcomes

What You Bring to the Table

5+ years in client-facing roles in marketing, media, PR, or branding
Strong presence and confidence in high-level client meetings
Proven success growing accounts, upselling services, and maintaining retention
Deep understanding of content marketing and social media strategy
High attention to detail and sharp visual eye for brand alignment
Strong organizational skills and ability to manage deadlines under pressure
Proactive, persuasive, and emotionally intelligent communicator
Experience working with creative professionals (designers, video, photo teams)
Bonus: Experience in aesthetics, med spa marketing, or luxury client service

Compensation & Benefits

Base Salary: $65,000
Quarterly Bonus Structure based on client retention, upsells, and campaign impact
Medical, Dental & Vision Insurance
IRA Retirement Plan
3 Weeks PTO (vacation, sick, holiday)
$50/month Cell Phone Stipend + $50/month Wellness Reimbursement
Flexible work-from-home days + in-office collaboration (T/Th)

Opportunities for Advancement

Top-performing Client Experience Managers are eligible for fast-track promotions into Director or Business Development roles. If you’re hungry to lead, build systems, and grow with us—this role is a launchpad.

Ready to Lead?

To apply, submit your resume and complete the Culture Index assessment (7–10 min) to be considered:

👉 Click Here to Apply

This role reports to the Operations Manager and collaborates directly with the CEO.

Why Work Here

We don’t just manage social media—we build brands that matter and grow businesses that transform lives. At Social Practice, you’ll be surrounded by high performers, bold ideas, and a team that’s passionate about doing meaningful work.

Social Practice

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Client Experience Manager