What We Offer

We offer; medical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit
25% per month apartment discount.
Industry-leading Student Loan assistance of $100 per month
Compensation starts at $18.50 per hour
We promote within
$1000 career apparel after 90 days for the first year
Willing to train the right person
13 days PTO and 5 sick days
Paid Holidays

About Us

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible Living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What You Will Do

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects.

Concierge Duties

Greeting and registering guests and prospective residents
Answering concierge station phones
Arranging for dry cleaning pick-up and delivery
Accepting packages and coordinating deliveries
Making travel arrangements
Booking dinner reservations
Making arrangements for event tickets
Tourist and city information
Map, driving, and CTA directions
Arranging for pet sitting and walking services
Arranging for other services, i.e., water plants
Booking cabs, limos, and other transportation services
Monitoring security systems and security cameras
Arranging for maid service
Personal research
Key date reminder service
Planning of resident events

Leasing Information

Light leasing duties, i.e., guest card, property information
Refer prospects to appropriate offices
Provide walk-in traffic with appropriate rental information
Leasing backup for after-hours and rollover calls for all Reside properties

Property Management

Creating and sending out monthly e-newsletter/resident activities calendar
Provide after-hours answering services for Reside property offices
Respond to resident emergencies and contact on-call maintenance staff
Take and forward or enter service requests from residents
Call residents for follow-up to completed service requests
Manage and enter community information into CFR systems
Monitor security systems and security cameras

Events and Functions

Assist managers in conducting regular social events at various properties
Creating and coordinating residents parties and functions

Skills and Requirements

High School diploma or GED
One year of customer-facing experience in hospitality, retail sales, or food services
Property management, leasing, community management, or administrative assistant experience welcome
Exceptional communication skills – both verbal and written
Strong organizational skills and ability to multitask
Ability to solve problems through communication and ingenuity
Impeccable attention to detail, pride in the quality of work, and energy
Comfortable working alone but excited to work on a team
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Physical Requirements

Have constant need (66% to 100% of the time) to perform the following physical activities:

Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more of time is spent on feet.
Bend/Stoop/Squat
Pick up litter, filing
Climb Stairs
Show and inspect property Push or Pull
Inspect and show the property, open and close doors
Reach Above Shoulder
Inspect property, store/retrieve supplies
Constantly perform standing and walking activities related to inspecting and traveling between properties.

Constant need (66% to 100% of the time) to perform the following physical activities:

Writing/Typing
Corporate, inter-office, resident communication
Grasping/Turning
Telephone, doorknob use
Finger Dexterity
Typing, operation of office equipment
Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Over 25 lbs. Rare need (less than 1% of the time)

20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66% of the time)

Under 10 lbs. Constant need (66% to 100% of the time)

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Reside Living

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