About the Brand:

Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection and multiple brick-and-mortar retail locations in NYC, LA, Houston, and Boca Raton.

About the Role:

We are seeking a reliable and hospitable Front of House Liaison (a.k.a. Door Ambassador) for our Ring Concierge boutique located on Bleecker Street. As the first point of contact for clients, the Front of House Liaison sets the tone for the client experience, bringing a level of professionalism and enthusiasm that reflects both Leap values and the Ring Concierge ethos. This individual is responsible for creating positive, memorable interactions while managing client flow, maintaining store capacity guidelines, and ensuring a safe and exceptional environment.

The Front of House Liaison demonstrates strong and clear communication skills, ensuring alignment across the team and contributing to the overall efficiency and success of the store. In this dynamic role, they balance multiple tasks in a fast-paced setting while upholding safety, security, and operational excellence. Additional responsibilities include supporting leadership by fostering team collaboration, maintaining visual merchandising standards, and embracing new technologies to optimize performance. They also support store opening and closing procedures, adhere to security protocols, and may carry store keys as a trusted team member.

Position Requirements:

Minimum Age: Must be at least 18 years old to align with company standards.
Experience in retail, luxury retail, or high-touch client-facing industries is required. A background in security or loss prevention is viewed as a strong advantage.
Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay Range: $21 to $23. Actual compensation will be based on years of experience, skills, competencies qualifications.

Interpersonal Skills:

Hospitality Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
Adaptable: Ability to remain nimble and excels in a fast-paced environment.
Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a cohesive environment.
Brand Champion: Embodies a strong passion for the brand, sharing its story and values while demonstrating in-depth knowledge of the product offerings to elevate the client experience with informed, valuable insights.
Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPI’s):

Proactively monitors product movement and takes initiative to identify and address merchandise not displayed in its designated location, ensuring seamless presentation and availability while adhering to store capacity restraints and product allotment limits per client.
Effectively communicates loss prevention (LP) insights to management and provides clear guidance to staff to uphold and enhance LP policies.
Contributing to high Net Promoter Scores (NPS) and secret shopper results by engaging clients with welcoming body language and exceptional service, including personalized greetings, friendly conversation, and offering amenities like water or restroom assistance.
Demonstrates exceptional organizational skills, consistently completing tasks accurately and on schedule, contributing to operational efficiency.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk.We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

Medical, Dental & Vision benefits (must average 32+ hours a week)
AllOne Health - Employee Assistance Programs
401K
Accrued PTO:
- Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
- Part-Time hourly employees can accrue based on local laws
Employee discount for participating Leap brands

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued

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Front of House Liaison: Ring Concierge (Bleecker)