Description

SUMMARY: A VIP Services Concierge is the primary contact for premium clients and guests during Gillette Stadium events, including Patriots home games and concerts. Staff will be expected to provide the highest level of customer service with professionalism and courtesy in order to enhance the game day experience in our premium areas. VIP Services Concierge are required to work all Patriots home games as well as other special events throughout the year. Staff will work as part of a team dedicated to excellence.

Duties And Responsibilities

Welcome guests, handle inquiries, and assist all fans in a friendly, courteous, and approachable manner

Engage and educate guests on premium facilities, amenities, and game day happenings
Assist with Patriots Alumni autograph sessions, Cheerleader visits, game day giveaways, and post-game activities
Proactively identify potential service issues and engage the applicable personnel
Communicate observations and feedback to management in order to ensure efficient resolutions
Field requests for special arrangements or services
Provide guests who require mobility assistance with appropriate accommodations
Maintain the highest emphasis on safety and security at all times
Monitor entertainment within premium areas including televisions, video walls, and sound systems
Ensure proper set up and break down of premium areas
Work with VIP Services staff, managers, and other departments to create an outstanding team environment
Special projects and assignments as business dictates

Supervisory Responsibilities

This position has no supervisory responsibilities

Skills And Qualifications

Outgoing, enthusiastic, and friendly
Quick-thinking and responsive
Strong organizational skills with an acute attention to detail
Customer service-oriented with experience in fast- paced environments.
Ability to communicate effectively and professionally
Excellent interpersonal skills
Ability to adapt and troubleshoot challenging situations

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet except for on a game days or events in which case the noise level can be moderate to loud
Fast paced environment

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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